The G-Tech Show Technical Blog

OTRS stands for (Open-Source Ticket Request System) is a service management suite that comprises ticketing, workflow automation, and notification, along with a wide range of customizable features. It is Founded by André Mindermann and Burchard Steinbild in 2001, it was a fully open-source and got huge popularity, and later on, OTRS renamed to OTRS Community Edition., OTRS has release business edition for enterprise in 2005. .                                                                        ((OTRS)) Community Edition is a leading open source ticketing system that provides enterprise-class ticket management systems at much lower costs compared to proprietary ticketing system software.  ((OTRS)) Community Edition provides ready to use features for Help Desk organization and management and IT Service Ma...

Hey Folks! I was landed into trouble after upgrading OTRS 6.0.17 Community edition to 6.0.18. Problem Description : OTRS Agent Portal not working after update from 6.0.17 to 6.0.18. Error: "The browser you are using is too old. This software runs with a huge lists of browsers, Please upgrade to one of these. Please see the documentation or ask your admin for further information". Error Shown below. My Google chrome web browser version was up to date at the same time but still facing same issue. I restarted httpd, mysql and otrs services but doesn't help, I've also tried several different Operating Systems (Windows 10, SUSE, Ubuntu and CentOS) and browsers (all the latest versions) Firefox, Chrome, Edge, Opera, and Vivaldi all resulting in the same result. ====================================================================== STEP-BY-STEP DESCRIPTION TO REPRODUCE THE PROBLEM ====================================================================== 1) sudo su - otrs -c ...